Refund Policy

January 1, 2024

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through Urban Extracts.

Non-Refundable Items or Services

All items or services purchased from Urban Extracts are non-refundable unless otherwise specified in writing by Urban Extracts. This policy applies but is not limited to:

• Food products
  
• Gift Cards
• Stills
  
• Sale Items

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

• Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 5 days of receiving the item. In such cases, a replacement may be provided at the discretion of Urban Extracts.
• Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a possible refund or exchange.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at:

• Email: info@urbanextracts.ca

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check Urbanextracts.ca for updates.