If for any reason you are unhappy with any product you bought from us, you may return it for a full credit within 30 days (less the shipping cost). Please note only one opened bottle from the whole order is eligible for return. All the remaining bottles should be in a factory sealed and RESALABLE condition. Any writing or mark on the bottles will render them not resalable and thus not refundable.

Once the online return form is authorized, please ship the product with a copy of the online form to the address below. We do not provide a return shipping label.


Please mail the return items to:

Urban Extracts
PO Box 2701
Kelowna, BC V1X 6A7

Please allow us several business days to process the refund.